What is MDO carshare?
MDO Carshare Is a membership-based carsharing service providing 24/7 access to all-electric vehicles on an hourly basis. As a member, you can book a car by downloading the MDO Carshare app on the Apple App Store or Google Play Store. The DRIVE CDTA, GoForth, Miocar, and Michigan Carshare programs all use the MDO Carshare app.
How do I locate charging stations if I am traveling a long distance?
An easy way to locate charging stations is by using PlugShare app, which uses a GPS system to find stations in searched areas.
What are the membership qualifications?
Members will have their Motor Vehicle Record (MVR) reviewed and must be 21 or older with a valid driver’s license, no major accidents, no major moving violations, no DUIs and/or DWIs, and not more than 2 minor traffic violations in the last 5 years.
What is included?
Insurance, vehicle maintenance and roadside assistance are all included in the hourly and daily rates. In the event of an accident, you are responsible for a $500 deductible. You will be fully responsible for the cost of any third-party claims in the event that MDO’s third-party insurance coverage is invalidated due to your failure to follow procedure).
How does the application process work?
Download the MDO Carshare app on Apple or Google Play, create an account, and enter the requested information. After paying a one time $10-20 processing fee depending on the network, either an acceptance or rejection email will be sent within 3-5 business days after the initial sign up. If the applicant is approved, a follow-up email will be sent to coordinate scheduling a 15 to 20 minute over-the-phone orientation. After the orientation, the application process is complete and you can make your first reservation.
Can I be a member of multiple Carshare programs at the same time?
Yes. You’ll have to enter your credit card information again to use a different program, but you won’t have to do through the application process again. You should be able to book vehicles immediately. If you are having trouble accessing a new network, reach out to the local program at their phone number listed at the bottom of this page.
How do I find the car I booked?
Each MDO vehicle is parked at a designated “home” space. No other vehicles are allowed in these special tow-away zones, just like taxi stands and bus stops. All of our vehicles and parking stalls will have the MDO Carshare logo on them. The license plate information of the vehicle you booked will also be located in the MDO Carshare app.
How far can I drive the vehicle?
There is a cap on how many miles are included per reservation and after you reach your limit of 150 miles per trip there will be a charge of .40 cents per mile. Remember that you are driving an electric vehicle and it has a certain range of miles it can go before it needs to be recharged.
What kinds of vehicles are available?
We currently have Chevy Bolts and Nissan Leafs available. The Chevy Bolt has a 200-mile range until it will need to be recharged, and the Leaf can have a shorter range depending on the model.
What if I am late bringing the car back?
If you know that you are going to be late, log on to your app or website to see if you can extend your booking. Always wait for a confirmation page. If someone has the car immediately after you, your extension will not go through, and you should call us to avoid getting a penalty on your account. We will help make arrangements to accommodate your late return for the next member. If you are the member who is waiting, we will contact you as soon as we know your car might be late.
What if the car I booked is not there upon arrival?
This is unusual, but does happen occasionally. Call us immediately at the member services number listed at the bottom of this page, and we will help you locate the car, move you to another car, or do our best to get you to your destination another way.
What happens if there is an emergency?
If there has been an accident, call 911 or the police, just as you would for any car crash or fender bender. Make sure everyone involved is safe or being cared for. Then call us immediately at the member services number listed at the bottom of this page and we will help you. In all cases you must contact us before continuing your trip. In the majority of cases, we will require you to wait and obtain a police report).
What if the car isn’t operating properly?
Call member support immediately.
Are passengers covered by your insurance?
As an MDO Carshare member, you can drive the vehicle with other people in the vehicle, and they are also covered. However, if it is discovered that a non-member has driven a car, the member risks possible termination of membership.
Are there child seats available?
We do not provide child seats and encourage you to use your own child seats should you need any during your trip.
What happens if the car is dirty when I arrive to pick up my reservation?
If the vehicle you reserved is dirty when you pick it up please report it immediately in the app, or email support(at)mobilitydevelopment.org. Please include the date and time of your booking along with a description of the mess and any supporting photos.
Are pets allowed in the vehicles?
MDO Carshare only allows service animals in the vehicles, and members must provide certification of their service animal credentials ahead of their reservation.